Question 1

How do I place an order?

Accepted Answer

Browse the catalog, add items to your cart, and check out. You can order as a guest or sign in to save your details and reorder faster next time.

Question 2

Which areas do you deliver to?

Accepted Answer

Delivery availability depends on your address. Enter your ZIP code at checkout to see the delivery options and time slots available in your area.

Question 3

How long does delivery take?

Accepted Answer

Delivery times vary by location and the slot you choose at checkout. Same-day and next-day windows are available in many areas — the exact options are shown before you confirm your order.

Question 4

Is there a minimum order amount for delivery?

Accepted Answer

Some areas have a minimum order for delivery. If a minimum applies, it is shown in your cart before checkout along with any delivery fee.

Question 5

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards. Available payment methods are shown at checkout.

Question 6

Is it safe to pay online?

Accepted Answer

Yes. Payments are processed over a secure, encrypted connection, and we never store your full card details on our servers.

Question 7

Can I use a coupon or promo code?

Accepted Answer

Yes. Enter your coupon or promo code in your cart or on the checkout page and the discount will be applied to your order total.

Question 8

How do I track my order?

Accepted Answer

Sign in and open the Orders page to see the current status of every order. You will also receive updates by email as your order is prepared and delivered.

Question 9

Can I change or cancel my order after placing it?

Accepted Answer

You can change or cancel an order while it is still being prepared. Open the order in your account, or contact customer support as soon as possible if you no longer see an edit option.

Question 10

What is your return policy?

Accepted Answer

If something is not right with your order, let us know and we will make it right. Perishable items are handled case by case to keep things fair and food-safe.

Question 11

What should I do if an item is missing or damaged?

Accepted Answer

Contact customer support with your order number and a photo of the affected item. We will arrange a refund or replacement for anything missing or damaged.

Question 12

How do I request a refund?

Accepted Answer

Reach out to customer support with your order details. Approved refunds are returned to your original payment method.

Question 13

How do I create an account?

Accepted Answer

Select Sign in, then choose to register. Creating an account lets you track orders, save addresses, and reorder your favorites more quickly.

Question 14

How do I reset my password?

Accepted Answer

On the sign-in screen, choose the reset-password option and enter your email. We will send you a link to set a new password.

Question 15

How do I update my delivery address?

Accepted Answer

Open your account settings to add, edit, or remove delivery addresses. You can also enter a new address during checkout.

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